Terms and Conditions

Last Update: 29/05/2025

Welcome to Sora Tea & Coffee. Before using the store or purchasing any of our products, you must carefully read the following Terms and Conditions of Use. By registering or using our services, you acknowledge and agree to be bound by these Terms and Conditions.

1.Acceptance of Terms of Use

By using our website or placing any purchase order, you expressly acknowledge and agree to be fully bound by these Terms and Conditions. If you do not agree to any part of these terms, kindly refrain from using the website or making any purchases.

2. Definitions

• Store: This term refers to all forms of online stores, including but not limited to electronic applications, websites, or any commercial outlet on the Internet.
• Consumer or Customer: Refers to the individual who uses the store to obtain products or services online.
• Products: Includes all items offered for sale on the store’s website.
• Agreement: Refers to these Terms and Conditions of Use, which govern the relationship between the store and the consumer.
• Website: Refers to the online platform through which products and services are sold.

3.Legal Capacity of the User

• Consumers affirm that they possess full legal capacity to transact with the store, in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.
• If the user is under 18 years of age, the use of the website must be under the supervision and direction of a legally competent adult.

4.Amendments to Terms and Conditions

• We reserve the right to amend these Terms and Conditions at any time. Any amendments will be published on this page as of the date of amendments.
• By continuing to use the website after such amendments are published, customers acknowledge acceptance of the amended terms.

5. Permitted Use of the Website

• You are authorized to use this website solely for lawful, personal, and non-commercial purposes.
• You are strictly prohibited from using the website for any illegal, defamatory, harmful, or infringing activities, including violations of third parties’ intellectual property rights.

6.User Account 

• Certain services on the website may require registration and the creation of a user account. You must provide accurate, complete, and current information upon registration.
• Users are responsible for maintaining the confidentiality of their account credentials for all the activities conducted through their accounts.

7.Intellectual Property Rights

• All content displayed on the website, including but not limited to texts, images, videos, and logos, is the property of the store or is licensed to it.
• Users are prohibited from using any part of this content for commercial purposes without prior written authorization from the store.

8-Pricing and Payment

• All prices displayed on the website are inclusive of taxes, unless otherwise is stated.
• Payment methods are as specified on the website, and full payment must be made at the time of purchase.

9.Returns and Exchanges

• Returns: Customers have the right to return products under specific conditions as outlined in the store’s Return Policy.
• Exchanges: In cases of product defects or order errors, customers may request an exchange subject to the store’s Exchange Policy.

10.Shipping and Delivery

• Shipping options are provided as selected during the purchase process. While we are committed to timely delivery, we are not liable for delays beyond our control (e.g., shipping disruptions or weather conditions).
• Customers are liable for providing an accurate delivery address to ensure successful delivery.

11.Store Liability

• The store is committed to providing high-quality products and services in accordance with recognized standards.
• The store is not liable for any direct or indirect damages resulting from the use of the products sold or from the website itself.
• In the event of product defects, the user has the right to request a return or exchange in accordance with the store’s applicable policies.

12. Protection of Personal Data

• We respect your privacy and are committed to protecting your personal data provided while using the website, in accordance with our Privacy Policy.

13. Access Restrictions

• The store reserves the right to suspend, terminate, or restrict access to the website services at any time in the event of occurrence of a breach of these Terms and Conditions.
• Accounts may be subject to deactivation, should any unauthorized or non-compliant usage occur.

14. Price Modification

• The store reserves the right to correct pricing errors resulting from technical or human mistakes. If a product is listed at an incorrect price (whether lower or higher than its actual value), the store reserves the right to cancel the order or adjust the price to reflect the correct amount.
• If a pricing error is discovered after the order is completed, the customer will be notified thereof, and customers are allowed either to cancel the order or proceed with the corrected price.
• If payment has already been made based on the incorrect price, and the order is cancelled, the customer will receive a full refund.

15. Governing Laws

• These Terms and Conditions are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.
• In the event of any dispute, jurisdiction shall lie with the competent courts of Saudi Arabia.

16. General Provisions

• If any clause or provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• The official language of these Terms is Arabic. In the event the Terms and Conditions are translated to any other languages, the Arabic version shall prevail.

17.Contact Us

Should you have any inquiries or concerns regarding these Terms and Conditions, you may contact us via:

Email Address:  info@sorateaandcoffee.com
Phone Number: (+966539679376)