Privacy Policy

Last Update: 29/05/2025

At Sora Tea & Coffee, we are committed to safeguarding your privacy and your personal data. This Privacy Policy sets out how we collect, use, and protect the information you provide when using our website.

1.The Information We Collect

When you visit our store or place a purchase order through our website, we may collect the following types of personal data:

Full name
Email address
Telephone number
Shipping and billing addresses
Payment information (e.g., credit card or electronic payment method – processed through a secure third-party provider)
Orders Log
Shopping preferences

Remark: We do not retain payment information (such as credit card numbers) on our servers. All payment transactions are processed by secure and trusted third-party payment service providers.

2.Methods of Data Collection

We collect personal data through the following means:

Creating an account on the website
Completing a purchase transaction
Subscribing to our newsletter
Filling out forms or contacting us directly

Remark: If you access our services via third-party applications or platforms (such as social media), we may collect some information made available from those sources, in accordance with your privacy settings on such platforms

3.Use of Information

We process your personal data for the following purposes:

Fulfilling and shipping orders
Providing customer support services
Sending updates related to your orders
Enhancing your shopping experience
Sending promotional offers and conducting analytics to improve our services

Remark: We do not send marketing messages unless you have expressly consented. You may unsubscribe at any time.

4.Disclosure of Information

We do not sell or rent your personal data to any third party. However, some data may be disclosed to:

Shipping providers: for the purpose of delivering products to you
Payment service providers: for secure payment processing
Website analytics providers (e.g., Google Analytics): to analyze website usage and improve your experience

Remark: All third parties with whom we share your data undertake to protect it in accordance with the applicable data protection standards and laws.

5.Cookies

We use cookies to enhance your browsing experience and customize offers to your preferences. Cookies are small files stored on your device while browsing our website. You may manage or disable cookies through your browser settings.

Note: Disabling cookies may affect certain features of the website.

6.Data Storage Method

We are committed to storing your personal data securely by employing appropriate protection technologies, including:

Encryption of data during transmission and storage
Use of certified and secure servers
Implementation of security material and technical safeguards to prevent unauthorized access or data breaches

7.Data Disposal

When personal data is no longer needed, or upon request by the data owner, we undertake to delete or destroy such data securely and permanently by:

Deleting data from databases and storage systems
Securely destroying paper records to prevent recovery

Ensuring that third-party service providers acting on our behalf also destroy the data appropriately

8.Information Security

We ensure the protection of your data through:

Encrypting data during online transmission using security protocols.
Relying on certified and secure payment processors such as Visa and MasterCard.
Implementing technical and material security measures to prevent unauthorized access to your personal data.

9.User’s Rights

You have the right to:

Access your personal data
Request correction or updating of your data
Request deletion of your data
Unsubscribe from our newsletters at any time

Remark: If you request the deletion of your data, we may retain certain information as required by legal or financial obligations.

10.How to Exercise Your Rights

To submit a request for access, correction, or deletion of your personal data, kindly contact us using the contact information provided below. We will respond to your request in a timely manner.

11.Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page, along with the effective date. We recommend reviewing this policy periodically to stay informed of any changes.